20 — Practice area
Consumer Law
Distance selling, defective goods and consumer disputes for consumers and businesses.
Consumer Law
In consumer transactions arising from the supply of goods and services we advise and represent clients by assessing consumers’ rights and claims together with businesses’ duties as to sale, information and after-sales service. Legal issues in physical and online sales, subscriptions and financial services are treated with the nature of the transaction and how it operates in practice kept in view, and the parties’ legal positions are examined within the concrete relationship.
In addition to the contract texts we examine order, delivery, return and service processes in detail so that the source of the dispute and its legal consequences can be identified. We prepare arrangements for businesses’ compliance with consumer legislation; in individual disputes we assess documents and evidence to form applications and defences, and we follow consumer-arbitration-committee, mediation and court processes according to the applicable conditions and the features of the file.
Services
- Drafting and reviewing pre-contract information, distance-selling and subscription agreements.
- Legal assessment of withdrawal, cancellation, return, delivery and after-sales processes.
- Following claims for repair, replacement, price reduction and rescission in defective goods and services.
- Legal support in disputes arising from unfair contract terms, additional charges and commitments.
- Following consumer disputes arising from consumer credit and financial services.
- Conducting applications to consumer arbitration committees and objections to their decisions.
- Representation in mediation and before consumer courts.
- Legal support on consumer complaints, warranty practice and administrative reviews of businesses.